If your interested in learning more about the value behind the power of the AFSMI / SSPA benchmark resource plan on attending the upcoming member webcast on December 18, 2008 at 9:00am (PST) 12:00pm (EST)
Service Operations - The SSPA/AFSMI Benchmark Study: How Does Your Support Organization Measure Up?
Presented by Bill Rose, Founder and Vice President of Services Research, SSPA
AFSMI Corporate Members enjoy unparalleled access to data and expertise about the services business. Corporate members are entitled to:
-Benchmark your company’s service financials and effectiveness against industry averages and peer groups.
-Inquiry Service. AFSMI Corporate Members can get their individual questions answered by the AFSMI Research and Membership teams.
-Research experts scan existing research and also reach out to other AFSMI Member companies to answer your questions. Receive AFSMI Conferences

Learn more about this study and how your company can get involved.
is now available for download.
NEW AFSMI COURSE TURNS TECH REPS INTO SUPER SLEUTHS
Diagnostic Troubleshooting™ added to Support Staff Excellence customer service training suite.
