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Selling the Service Experience

Managing today’s Professional Services Organization: How to Improve Efficiency and Increase Profits


Sponsored by Epicor

As today’s global economy mandates higher levels of management and corporate efficiencies, the diverse services industry now requires a single solution that permits administration/management of the industry’s fundamental “product”: PEOPLE.

 

Improving Field Service Productivity & Profitability With Mobile Automation Tools


Sponsored by Zebra Technologies & Motorola

It pays to be good at field service. Efficient field service companies have lower operating expenses, better productivity, higher SLA compliance and customer satisfaction levels, and capture more service revenue than their peers. For these reasons, best-in-class operators have 2.5 percent higher service margins than average companies, and are about 50 percent more profitable than laggards.